Good Customer Service Deserves a Blog Post

I will admit it when I am unhappy about something I usually like to send a little note to the company to let them know what went wrong. I don't think too much about getting a response back, I know they get hundreds of these little "notes" positive and negative every day.

Occasionally, I will get a coupon to apologize or a gift card, nothing big like $5.00. These tokens do make me happy, but this story blew me away.

I bought my daughter a pair of school shoes and within less than a week one of them began to peel away at the front. So I wrote to OshKosh B'Gosh and sent a picture. Within 24 hours (and I wrote the email on Saturday) they responded:

Hi Robin,

I am so sorry to hear about the issues you had with the OshKosh Flora shoes that you purchased. They definitely should have lasted longer, and I apologize for the inconvenience this has caused you. I am more than happy to send you a replacement pair for your daughter. We will send the replacement pair in a size 9 out to you Monday. Please do not hesitate to contact us if you have any further issues with the replacement pair.


Lea Anne Robertson
Vida Shoes

I got the shoes from them today and look what else was in the box:

Yes you are seeing this correctly, three pairs.

I mean I feel like I have just won the lottery! What an amazing company.

Thank you from the bottom of this lovely little ladies heart!

She is already wearing one of her new pairs of shoes.

Congratulation OshKosh B'Gosh and thank you for having such amazing customer service.

Have you had great customer service lately? Please share it in the comments sections. Companies who are working this hard to keep their customers happy deserve the love!